01Time limit
You can ask for a full refund of any Pro payment, monthly or yearly, within 14 calendar days of the charge, including the first subscription and every renewal. This covers the right of withdrawal under Brazil's Consumer Protection Code (7 days) and in the European Union (14 days).
02How to ask
- Write to support@ritmoso.app from your account's e-mail, or
- use the link in the receipt Paddle, our reseller, e-mailed you after the payment.
03When the money comes back
Paddle refunds the payment method used for the purchase. How long it takes to show up depends on your bank or card issuer, usually a few business days.
04After the refund
The subscription ends and the account moves to the Free plan. Nothing is deleted: habits and goals above the Free limits stay visible and editable, as described in the Terms of Service.
05After 14 days
After that, you can cancel at any time: Pro stays on until the end of the period you've paid for and there are no further charges. We don't refund part of the current period, unless the law requires it.